Snapchat’s AI chatbot has received mixed reviews. Some criticise its prominence in the social media app.
OpenAI’s GPT is the technology that powers Bing, Microsoft’s search engine.
Only paid subscribers are able to remove the feature.
The app’s location data has been misunderstood, leading to online criticism.
Snap is a friendly chatbot that can answer questions, give advice or plan trips.
The tool is not perfect, but it does acknowledge that its results “may contain biased, incorrect or harmful content”.
After being introduced first to subscribers who paid, My AI is now available to millions of users worldwide.
Snapchat+, which costs £3.99 per month in UK, gives users access to a range of customisation options including My AI and the ability to pin or unpin images.
According to a Snap spokesperson, the BBC reported that the “vast” majority of those who had early access to My AI were enjoying it. Millions of messages are sent each day.
We’ve been grateful for all of the feedback we received from our passionate community.
Snapchat’s tweet about the BBC has been ended
In the UK the reviews are more measured.
Some of the negative reviews on app stores are actually from users who are complaining about not being able to use a feature.
It has received a lot praise, and UK users have started asking for it to rank footballers or name the best Premier League player.
Snap was also criticized for not clearly stating whether or not the chatbot could access private data, such as location information.
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Snap responded by writing a blog explaining how location data in My AI is used. The chatbot clarified that it “doesn’t collect any new information about location” from users.
It said that “Snapchat will only be able to access your location when you give consent.”
It also said that it updated My AI in order to “clarify whether it knows the location of a Snapchatter and when it doesn’t”.
It said that “Privacy was a fundamental value for us. It is crucial to our core use cases of helping people visual communicate with their family and friends.”
We aim to be transparent with our users about the way each of our apps uses their data.